These are all covered by structural damage not derived from misuse. Damage to parasols including bending and damage from high winds is not covered. We always recommend that your parasols are used in conjunction with a suitable base, never used in windy conditions and be removed from the set when not in use.
Rust, fade and discolouration are part of the ageing process and can be accelerated if the furniture is exposed to the weather elements without a protective cover. If the crank handle of your parasol snaps, we will replace the handle itself under the warranty, instead of replacing the whole parasol. The handles are not permanently attached to the product, so they can be easily replaced. Please remember that Rathwood holds the right to determine whether a product has been misused.
For cantilever parasols, the handles are not permanently attached to the product, so they can be replaced. However, if the parasol has been overtightened, then the parasol cannot be fixed and replaced. Rathwood reserves the right to determine whether a product has been misused.